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Supported Computer Brands and Models

With abundance of computing devices out there and with enticing ads directly marketed to consumers to influence your decisions, it can feel overwhelming to pick the right computing devices for your work. And the decision gets more cloudy when professional work and personal use are now often a mixed bag. We made the following two lists to help you to navigate in your new device purchase to get the most out of your money and the least on the total cost of ownership.

The two lists are distinguished by the extent they receive support from Medicine IT and are called primary list and secondary list.

1. Primary list.

Devices on this list receive full and guaranteed support from Medicine IT

Windows computers

Dell brand only

Desktops

  • Optiplex series
  • Precision series

Laptops

  • Latitude series
  • XPS series

Mac computers

Desktops

  • iMac series
  • MacPro series

Laptops

  • MacBook Pro series
  • MacBook Air series

Tablets

  • iPad series
  • Samsung Galaxy Tabs and Notes
  • Windows tablet: Surface Pro 2 only

Smartphones

  • iPhone 5 and 5s
  • Samsung Galaxy S4, S5
  • HTC One

Devices on this list provide not only solid performance, but also are fully compatible with all the configurations on campus without deterioration on performance. We also have strong vendor relationships that guarantee fast and prompt hardware component replacements. 

2. Secondary list.

Devices on this list receive support from Medicine IT but with no guarantee of resolutions

We recognize the evolving computing environment and personal preferences people have towards their computing devices, especially with the diversity of the workforce and the work people do in the department, we know not every one can use just the devices on the primary list. So we expanded the portfolio to include more diverse computing devices. But this comes with a cost. Devices on this list are not fully compatible with Stanford required configurations or don't always work most optimally with those configurations, notably the whole disk encryption. And then there is also the issue of vendor relationship that we are not guaranteed of fast and prompt hardware component replacement or even sometimes we have to struggle to get after sales support. For those reasons, we can provide support to these devices with our best intention and ability, but without guarantee. 

Windows computers

Dell, Lenovo, HP, but no other brands.

Instead of listing specific models, we will list the minimal required component specs. This applies to both desktops and laptops

  • CPU: Intel i5
  • RAM: 4GB 
  • Hard drive: 250 GB
  • TPM chip

Tablets

  • Android OS 4

Smartphones

  • Android OS 4

 

Devices that are not in either list are not supported by Medicine IT and could be denied of access to Stanford network depending on user's data and device attestation. To make sure your devices receive proper support and conform to Stanford requirements, seek recommendations and pre-approval from Medicine IT before purchasing. 

 

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